![]() ![]() Ports 80, 443, and 32526 are required, Learn more.Įnsure DHCP is enabled inside the guest VM: This is required to get the host or fabric address from DHCP for the IaaS VM backup to work. If you've blocked access to 168.63.129.16 using the guest firewall or with a proxy, extensions will fail regardless of the above.If you're on a non-supported version of the agent, you need to allow outbound access to Azure storage in that region from the VM.C:\WindowsAzure\Logs\Plugins\Ĭheck if network access is required: Extension packages are downloaded from the Azure Storage extension repository and extension status uploads are posted to Azure Storage.Test by excluding the following directories in the antivirus configuration and retry the backup operation. If you see entries, then it could be the antivirus configured in the VM is restricting the execution of the backup extension. Azure Backup will install the extension as part of the first scheduled backup triggered after enabling backup.Įnsure VMSnapshot extension isn't in a failed state: Follow the steps listed in this section to verify and ensure the Azure Backup extension is healthy.Ĭheck if antivirus is blocking the extension: Certain antivirus software can prevent extensions from executing.Īt the time of the backup failure, verify if there are log entries in Event Viewer Application logs with faulting application name: IaaSBcdrExtension.exe. Step 4: Check Azure Backup Extension healthĪzure Backup uses the VM Snapshot Extension to take an application consistent backup of the Azure virtual machine. Follow the steps in this article to troubleshoot COM+ and MSDTC issues. Also, the Distributed Transaction Coordinator service should be running as Network Service account. Ensure COM+ System Application is up and running.Ensure all extension issues are resolved and retry the backup operation.Open Azure portal > VM > Settings > Extensions > Extensions status and check if all the extensions are in provisioning succeeded state.If any extension is in a failed state, then it can interfere with the backup. Ensure all Azure VM Extensions are in 'provisioning succeeded' state:.Review the support matrix to check if VM runs on the supported Linux operating system.For example: Supported Python version is 2.6 and above. Ensure the Linux VM agent dependencies on system packages have the supported configuration.To learn more, see Linux VM guest agent issues. Also, ensure the latest version is installed. Ensure the Azure VM Guest Agent service is running by executing the command ps -e. ![]()
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